Cancellation Policies

Orders can only be cancelled within 1 hour of ordering. An administrative fee of $25 USD applies for General Evaluation and $50 for a course by course evaluation or an Academic Experience evaluation.

There are no refunds for translations under no circumstance.

GEO Credential Services reserves the right to cancel my file if required. In such cases, GEO Credential Services may issue a full refund minus a $50 processing fee.

It is the responsibility of the applicant to know the requirements of the receiving institution and to provide the appropriate documentation. Orders that have been completed will not be issued a refund.

In preparing an evaluation report, every effort is made to consult appropriate resources in order to provide the most accurate evaluation possible consistent with the purpose of the request. GEO Credential Services reserves the right to contact institutions/agencies and to verify the accuracy/authenticity of any documents submitted for evaluation. This may affect the timing of the evaluation.

There will be no refund if GEO Credential Services does not perform an evaluation because fraud is discovered with regard to the credentials to be evaluated. GEO Credential Services will not be liable for any damages as a result. I will pay for any legal fees or expenses resulting from any claim I make based on incorrect information I provide to GEO Credential Services. GEO Credential Services will advise the relevant parties listed in this application, including my academic institution, agency, or employer, when fraud is discovered.

Once an evaluation is issued, you have 30 days to submit any questions or appeals in writing. We reserve the right to deny any requests. Any submitted request after 30 days will incur in a $45 administrative fee.

Additional Mailing/Copies:

Digital documents are retained for three years. You may request additional copies at any given time during this period for an additional fee of $25.

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